HOW TO MAKE A CLAIM
TAKE NOTES OF THE ACCIDENT
If you are involved in a motor accident, take notes of the accident, i.e. the names and addresses of all drivers and passengers involved, vehicle registration numbers, make and model of each vehicle involved, the drivers’ licence numbers and insurance identification as well as the names and addresses of as many witnesses as possible
MAKE A POLICE REPORT
You are required by law to lodge a police report within 24 hours of a road accident
NOTIFY YOUR INSURANCE COMPANY
Report the incident to us as soon as possible. You can call +603 2633 8787 or email customerservice@pacificinsurance.com.my
SELECT THE WORKSHOP
You must send your damaged vehicle to a workshop approved by your insurance company. If the accident occurs during office hours, you may call the hotline/ emergency assistance numbers provided by your insurance company. Otherwise, you may call your insurance company for the nearest approved workshop. Should the accident occur outside office hours and you are making a claim against your policy, i.e. an own damage claim, you should ensure that your vehicle is towed to a workshop approved under the Persatuan Insuran Am Malaysia Approved Repairers Scheme [called a PIAM Approved Repairers Scheme (PARS)]. If you are making a third party claim, it is advisable to also send your vehicle to a PARS workshop.